We show every piece of Facebook content we have access to in your Timehop. Unfortunately, depending on a number of factors, we might not have access to everything. Sometimes, this is related to permissions on the particular piece of content. Sometimes, Facebook changes the apps like Timehop have to content. There are a lot of variables at play.
There are a few things you can try, however, to try to retrieve Facebook content that you think might be missing in Timehop.
- Under settings, tap on Facebook. Then tap to refresh your Facebook connections
Please note: this could fix the issue instantaneously but it could take 1-3 days for Facebook content to appear after hitting refresh. 👼
- If this does not work, go to Facebook settings>Account Settings>Apps>Logged in with Facebook>Expired>Tap on Timehop and "Renew Access" for Timehop
If you're still having issues, please let us know and we'll do our best to get you back in touch with your memories.